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How ttiger Handles Legal Matters

We keep this page short and clear because legal text should not require a law degree. Everything here covers how we handle your data, what rights you hold over your account, and how local eligibility works for Bangladesh regions where access is permitted.

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DATA AND ACCOUNT HANDLING

How We Manage Your Information

We want you to know exactly what happens to the information you share when you create an account, deposit through bKash or Nagad, or contact our support team. Below are the specific areas we handle and the principles behind each one.

Data Collection

We collect your mobile number, wallet details for bKash, Nagad or Rocket, device type, and location indicators. We do not request documents beyond what verification requires for withdrawal processing.

Cookie Use

Our site uses cookies for session management and to remember your device between visits. You can clear them from your browser settings at any time without affecting your account balance or history.

Account Security

Your account is protected by OTP verification sent to your registered mobile number. We never store your bKash or Nagad PIN. If you suspect unauthorised access, lock the account instantly from the settings panel.

Data Retention

We retain account records and transaction history for as long as your account is active plus a regulatory retention period. After you request closure, personal identifiers are removed within the timeframe stated in our terms.

Your Rights

You may request a copy of all data we hold on your account, ask for corrections, or request full deletion. Submit these through the account settings panel or via the legal email channel described above.

Third-Party Sharing

We share data only with payment processors handling your bKash, Nagad or Rocket transactions and with verification partners. We do not sell personal information to advertisers or unrelated third parties.

POLICY CONTACT PATHS

Reach Us About Legal Queries

If you have a question about how a policy applies to your account, or you need to request data access or deletion, we have specific channels for that. We handle legal and policy enquiries separately from general account help so they reach the right team without delay.

Team online

Live Chat

Open the chat widget from any page on mobile or desktop. Ask the agent to escalate to the legal and policy team. Responses for legal matters arrive within one working day after escalation.

Email

Send your request to our support address with the subject line containing your account ID and the word 'legal'. We prioritise these in a separate queue and reply with confirmation of receipt.

Account Settings

Inside your account panel, the data and privacy section lets you submit a formal request for data export or account closure. The request routes directly to our compliance team for processing.

Questions About Policy and Access

These are the questions we receive most often through the legal contact channel. If your situation is not covered below, reach out directly and our compliance team will respond.

Access depends on local law and your specific region's eligibility. We do not guarantee that the service is lawful in every area. You are responsible for confirming that opening and using an account does not breach your local regulations.

Go to account settings and open the data and privacy section. Submit a data export request there. We compile your records and send them to your registered email within a few working days after the request is confirmed.

Yes. Submit an account closure request through your settings panel or via the legal email channel. Once processed, personal identifiers are removed and the account cannot be reopened. Transaction records are retained per regulatory requirements.

Only with the payment processor handling your specific transaction. We do not pass wallet details to marketing partners, advertisers or any unrelated third party. Your PIN is never stored on our systems.

We may restrict or suspend your account based on device location, wallet origin or mobile number registration. If a restriction is applied in error, contact the legal team through live chat or email with your account ID for review.

Personal identifiers are removed within the timeframe stated in our terms after closure is processed. Anonymised transaction records may be retained longer for regulatory compliance. You will receive confirmation once deletion is complete.

We use session cookies and device-recognition cookies. You can block or clear them in your browser settings. Doing so will not affect your account balance, but you may need to verify your device again on next login.

Open account settings and edit the fields directly, or submit a correction request through the data and privacy section. Changes to your registered mobile number require OTP verification to the existing number before the update takes effect.

Start by contacting our legal team via the email channel or live chat escalation. We aim to resolve disputes internally. If we cannot reach agreement, we will inform you of any external resolution paths available in your eligible region.

Yes. Where local law in your region conflicts with any clause in our terms or policies, local law takes precedence. We update our policies when regulatory changes in eligible Bangladesh regions affect service delivery or account rights.

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